Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info.hermetix@gmail.com. Returns must be sent to the return address provided by our support team after your return request is approved.

Items sent back to us without first requesting a return will not be accepted.

Return Shipping

If your item arrives damaged, defective, or incorrect, please contact us immediately so we can evaluate the issue and make it right.

For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise required by applicable law. If the return is approved, we will provide instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including gift cards, final sale items, customized products, and items that have been used or are not in their original condition.

Final sale items are not eligible for returns unless they arrive damaged, defective, or incorrect.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, unless an exception applies under applicable law.

As above, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info.hermetix@gmail.com.